Product notices

Product recall

Product issue

Stryker is conducting a voluntary recall as we have determined that the affected Pad-Paks may be rendered inoperable due to depleted battery cells. As a result, the affected Pad-Paks could potentially fail to power on the device if needed for use.  There have been no reports of adverse events or cases of patient involvement to date.

Recall Number: PR2922086

How to proceed:

Review the recall Notification letter.

If you have any questions or concerns, please contact HeartSine Customer Support at +44 28 9093 9400, 9:00 A.M. to 5:00 P.M. (GMT), Monday – Friday or by email at

Product discontinuation notice for HeartSine samaritan PAD 300/300P

HeartSine announced the End of Life and End of Trading of the HeartSine samaritan PAD 300/300P (SAM 300/300P) Automated External Defibrillators (AEDs) in July 2016.

We are committed to supporting your HeartSine SAM 300/300P within the device warranty period. Devices which are no longer within their warranty period will not be eligible for support, repair or replacement.

Customer Letter